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Privacy Policy

Effective Date: 04/25/2024

This Privacy Policy describes how Hero Clinical Research ("we," "our," or "us") collects, uses, discloses, and protects your information when you interact with our clinical research services, website, forms, or any related systems.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Emergency contact information

Health & Research-Related Information

  • Medical history

  • Current or past medical conditions

  • Medications

  • Study eligibility information

  • Responses to screening questionnaires

Technical & Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Website usage patterns (cookies, analytics tools)

2. How We Use Your Information

We use collected information to:

  • Determine your eligibility for clinical research studies

  • Communicate with you regarding study opportunities

  • Conduct screening, enrollment, and study-related procedures

  • Maintain regulatory compliance

  • Improve our services, website, and communication systems

  • Protect the security and integrity of our operations

3. How We Share Your Information

We may share your information with:

Research Sponsors & CROs

Only information needed for study participation or regulatory documentation.

Regulatory Authorities

(FDA, IRBs, ethics committees) as required by law.

Approved Service Providers

For scheduling, data storage, analytics, or communication services.

We do not sell your personal information.

4. Data Protection & Security

We implement administrative, technical, and physical safeguards including:

  • Encrypted data storage

  • Access controls limited to authorized staff

  • Secure transmission methods

  • Routine auditing and compliance procedures

5. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion (when legally permissible)

  • Opt out of certain communications

  • Receive a copy of your data

To exercise your rights, contact us at: [Insert Email].

6. Cookies & Tracking

We may use cookies or tracking technologies to improve our website experience. You may disable cookies through your browser settings.

7. Data Retention

We retain study-related and health information for the duration required by clinical research regulations, typically at least 2 years after study completion, unless longer retention is required by law.

8. Minors

We do not knowingly collect information from individuals under 18 unless they are participating in an IRB-approved study with parental consent.

9. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will include a revised "Effective Date."

10. Contact Us

For questions, concerns, or requests related to your privacy: Hero Clinical Research Email: Info@herotrials.com Phone: 855-587-4257 Address: 1728 W Glendale Ave, Phoenix, AZ 85021

By providing your information, you acknowledge that you have read and understood this Privacy Policy.

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